Plans that scale with your headcount.
Managed IT is priced per user, per month, based on what you actually need covered. Tell us your headcount, devices, and compliance requirements and we will send a written quote — no obligation and no pressure to switch providers.
Essentials
Core managed IT for teams that need dependable day-to-day coverage.
per user / month
Includes:
- Helpdesk and remote support
- Monitoring and patching
- Endpoint protection
- Not included:Security awareness training
- Not included:Tested backup and recovery
Advanced
The full managed stack for businesses that need security and recovery handled.
per user / month
Includes:
- Everything in Essentials
- Endpoint detection and response (EDR)
- Email filtering and anti-phishing
- M365 backup with tested restores
- Named engineer and quarterly reviews
Complete
Managed IT, security, recovery, and senior IT leadership in one agreement.
per user / month
Includes:
- Everything in Advanced
- Compliance and audit documentation
- Annual DR rehearsal and reporting
- Included vCIO / fractional CTO time
- Priority response targets
Setup and onboarding is a one-time project fee based on the size of your environment. Add-ons and project work are quoted separately before any commitment.
Essentials | Advanced | Complete | |
|---|---|---|---|
| Request a quote | |||
| Request a quote | Request a quote | Request a quote | Request a quote |
Support | |||
| Helpdesk channels | Email and portal | Email, portal, and phone | Email, portal, and phone |
| Business-hours support | Included in Essentials | Included in Advanced | Included in Complete |
| After-hours support | Not included in Essentials | Emergency only | Priority emergency |
| Named engineer | Not included in Essentials | Included in Advanced | Included in Complete |
| Onsite visits | As needed, billed | Scheduled, included | Scheduled, included |
Management | |||
| 24/7 monitoring and alerting | Included in Essentials | Included in Advanced | Included in Complete |
| Operating system patching | Included in Essentials | Included in Advanced | Included in Complete |
| Third-party application patching | Not included in Essentials | Included in Advanced | Included in Complete |
| Endpoint management (RMM) | Included in Essentials | Included in Advanced | Included in Complete |
| Asset and licence inventory | Included in Essentials | Included in Advanced | Included in Complete |
| Onboarding / offboarding automation | Not included in Essentials | Included in Advanced | Included in Complete |
Security | |||
| Managed antivirus | Included in Essentials | Included in Advanced | Included in Complete |
| Endpoint detection and response (EDR) | Not included in Essentials | Included in Advanced | Included in Complete |
| Email filtering and anti-phishing | Not included in Essentials | Included in Advanced | Included in Complete |
| Security awareness training and simulation | Not included in Essentials | Included in Advanced | Included in Complete |
| MFA rollout and identity hardening | Add-on | Included in Advanced | Included in Complete |
| Vulnerability scanning | Not included in Essentials | Quarterly | Monthly |
| Compliance documentation support | Not included in Essentials | Add-on | Included in Complete |
Cloud & data | |||
| Microsoft 365 administration | Included in Essentials | Included in Advanced | Included in Complete |
| Backup for endpoints and files | Included in Essentials | Included in Advanced | Included in Complete |
| Microsoft 365 / SaaS data backup | Not included in Essentials | Included in Advanced | Included in Complete |
| Server backup | Add-on | Included in Advanced | Included in Complete |
| Scheduled restore testing | Not included in Essentials | Quarterly | Monthly |
| Documented RPO / RTO targets | Not included in Essentials | Included in Advanced | Included in Complete |
| Azure / AWS engineering | Billed hourly | Included hours | Included hours |
Strategy | |||
| Quarterly service review | Not included in Essentials | Included in Advanced | Included in Complete |
| Technology roadmap | Not included in Essentials | Included in Advanced | Included in Complete |
| Annual IT budgeting | Not included in Essentials | Not included in Advanced | Included in Complete |
| Vendor management | Not included in Essentials | Add-on | Included in Complete |
| vCIO / fractional CTO time | Not included in Essentials | Add-on | Included monthly |
Advisory engagements
Advisory work is scoped and quoted individually. Most engagements begin with a discovery call, followed by a written proposal with scope, timeline, and fee.
IT Assessment
One-time, free
A full review of your users, devices, servers, cloud services, identity setup, security posture, and backup configuration — delivered as written findings.
- Environment and asset inventory
- Security and identity posture review
- Backup and recovery gap analysis
- Prioritised remediation recommendations
Fractional CTO
Monthly retainer
Senior architecture and engineering guidance for product teams, without the cost of a full-time executive.
- Architecture review and technical strategy
- Platform modernisation planning
- Engineering process and risk assessment
- Vendor, contractor, and code review
vCIO & Roadmapping
Monthly retainer
Ongoing senior ownership of the technology plan — what gets replaced and when, what it costs, and which risks get addressed first.
- Multi-year technology roadmap
- Annual IT budgeting and refresh planning
- Risk register and remediation sequencing
- Quarterly business reviews with leadership
Add-ons and project work
AI advisory & management
AI governance policy, shadow-AI discovery, secure rollout of approved tools, staff training, and AI vendor oversight.
Hardware procurement
Sourcing, configuration, and deployment of laptops, servers, and network gear.
Project work
Migrations, office moves, acquisitions, and platform changes scoped and priced up front.
Compliance readiness
Gap assessment and remediation planning for HIPAA, SOC 2, CMMC, PCI, and CIPA.
Co-managed IT
We take the infrastructure and security layers while your internal IT keeps the desk-side work.
Security assessment
Penetration testing and a written remediation plan with prioritised findings.
VoIP and connectivity
Phone systems, circuits, and ISP procurement and management.
Frequently asked questions
- Why is pricing a quote instead of a published number?
- Managed services depend on headcount, device count, server and cloud footprint, and the compliance requirements you are held to. A published per-seat number would either be wrong for your environment or quietly exclude the work you actually need. We quote in writing after a short assessment, and the price does not change without a change in scope.
- Is there a minimum contract term?
- Initial terms are typically 12 months for managed plans, which covers the onboarding and stabilisation work. After that, agreements continue month-to-month with 30 days notice. There is a defined offboarding process and you keep the documentation for your environment.
- What does the free assessment actually include?
- A review of your users, devices, servers, cloud services, identity setup, security posture, and backup configuration. You receive the findings and prioritised recommendations in writing. There is no obligation to engage us afterward, and we will tell you if you are already in good shape.
- Do you help with AI tools and governance?
- Yes, as an add-on to any plan. We start by finding what AI tools are already in use and what data is flowing into them, then put an acceptable-use policy in place, protect against data leakage and AI-generated phishing, roll out approved tools such as Microsoft 365 Copilot, and train staff to use them well. We also review vendor contracts and can manage AI projects on your behalf.
- Do you replace our existing IT provider?
- Usually, yes — we take over the full stack. If you have internal IT staff, co-managed is often the better fit: we own infrastructure, security, patching, and recovery, while your team handles desk-side and business-specific work. We will recommend whichever is genuinely better for your situation.
- What happens when something goes wrong outside business hours?
- Monitoring and alerting run continuously on every plan. After-hours support is included as emergency response on Advanced and Complete, and available as an add-on for Essentials. Response targets by severity are written into your service level agreement.
- Can you help with compliance requirements?
- Yes. We support evidence and control documentation for HIPAA, SOC 2, CMMC, PCI, and CIPA, and we handle cyber insurance questionnaires. For organisations without a compliance programme, we start with a gap assessment and a prioritised remediation plan.